From complaint to resolved, under control
Every request, work order and vendor interaction in one workflow — so nothing slips through.
What's included
- PortalTenant-submitted requests
- AutoWork order generation
- TrackedSubmission to resolution
- LoggedFull per-unit history
Overview
Better control and insight into every request
Get a bird's-eye view of your entire maintenance operation. Track every request from submission to resolution, assign it to the right vendor, and never miss a follow-up — all from one dashboard. Tenant submits, work order is created, vendor is assigned, and the job is documented to sign-off.
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Maintenance Features
Maintenance that runs itself
Automate the repetitive parts of maintenance so your team can focus on getting the work done — not coordinating it.
Tenant-Submitted Requests
Tenants log issues from their portal with photos and urgency. Every request lands in your queue — organised and actionable, not lost in WhatsApp.
Automated Work Orders
Approve a request and a work order is created automatically with all the details. Assign it to a team member or vendor with one click.
Vendor Management
Keep a directory of preferred vendors with contacts, rates, and performance history — so the right person gets the right job.
Priority Levels
Flag each request as Emergency, High, Medium, or Low. A burst pipe is never treated the same as a faulty bulb.
Photo Documentation
Capture before-and-after photos on every job and attach them to the work order — an unambiguous record that protects you in disputes.
Real-Time Status Tracking
You and the tenant see live status — Submitted, In Progress, Pending Parts, or Resolved. Fewer calls chasing updates.
Maintenance History
Every event is logged against the property and unit. A complete, verifiable history when a tenant moves out or you sell.
Preventive Maintenance
Schedule recurring tasks — generator servicing, pest control, inspections — before they become emergencies.