01
Tenant-reported requests
Tenants log issues with photos from any phone.
Dwell feature
Repairs without the WhatsApp chaos
Give tenants a simple way to flag issues. See everything in one list. Assign, track and close out repairs — with full history per unit for the future.
A closer look
Dwell · Maintenance Requests
Maintenance · 4 active
- Leaking tap · Flat 2AIn progress
- Faulty socket · BQNew
- Repaint hallwayAwaiting your approval
- Generator serviceCompleted
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1 list
All open issues
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Photos
Attached to each request
03
Per unit
Full repair history
04
Both ways
Tenant kept in the loop
How it helps
A simple loop: report → assign → done
No more juggling messages from different tenants across different chats. Every issue gets logged, tracked and closed in one tidy place.
01
Every open issue, in one calm list
Stop scrolling through WhatsApp to remember what was reported when. Every maintenance request shows up with its status, unit and assignee — sorted by urgency.
- New, in progress, awaiting approval, completed
- Sort by property or by date
- Quick filters for what needs you
Maintenance · 4 active
- Leaking tap · Flat 2AIn progress
- Faulty socket · BQNew
- Repaint hallwayAwaiting your approval
- Generator serviceCompleted
02
Tenants report with detail — and photos
Tenants describe the issue and attach photos, so you understand the problem before you assign it. No more 'something is broken' messages with no context.
- Description and photo evidence
- Reported tenant, unit and time
- Linked to the right property
Request · Leaking tap
Reported by Mr. Adebayo · Flat 2A · 3h ago
Kitchen tap has been leaking since yesterday morning. Water is dripping continuously even when fully turned off.
In progress· Assigned to Mr. Tunde (plumber)
03
Updates flow both ways — automatically
Mark a repair as in progress or completed and the tenant is notified instantly. No more 'is this still being fixed?' messages at 9pm.
- Status change notifications
- Notes visible to tenant if you choose
- Closed-out summary sent on completion
Your activity · 4 new
Rent of ₦380,000 received — Mrs. Okafor
2m ago
Lease renewal due in 30 days — Flat 1B
3h ago
New maintenance request — Flat 2A
Yesterday ago
Reminder sent — Mr. Yusuf
Yesterday ago
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Full history per unit — for future you (and future buyers)
Every repair, every replacement, every service — stored against the unit. Useful for warranties, planning, and proving care if you ever sell.
- Per-unit maintenance log
- Date, cost and contractor captured
- Exportable for handovers
Flat 2A · maintenance history
- Leaking tapApr 2026In progress
- AC servicingJan 2026Completed
- Repainted living roomOct 2025Completed
- Door lock replacedJun 2025Completed
Maintenance Capabilities
Repairs, tracked properly
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Open issues list
One calm list of everything in flight, by status.
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Assign to contractor
Note who is fixing what, with their contact details.
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Status notifications
Tenants are kept in the loop automatically.
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Per-unit history
Every repair stored against the right unit, forever.
06
Cost tracking
Optional cost per repair, feeds into your expense view.
See Hutstack in context
Stop losing repair requests in three different chats
See how Dwell can give you (and your tenants) a calmer, clearer way to report, track and close out maintenance.